The aftermarket industry is evolving and to keep pace with the changes taking place in the automotive world, component makers, spare parts dealers and distributors are all focusing on technological innovation. Yet, teamwork is essential if the fourth industrial revolution is to be governed successfully. According to Mauro Severi, President of AICA “Innovation is a mutual effort. This is why we are in the running to become, with Germany, the only true 4.0 factory in Europe”
 

At Autopromotec 2017, entrepreneurs and industry experts debated, during the International Aftermarket Meeting, over which strategies must be adopted to revamp the after-sales service segment. Hyper-technological and hyper-connected vehicles require increasingly qualified specialists and cutting-edge tools to cater to new customer needs.

Besides providing moments of insight into the most important aspects of the aftermarket with participation of authoritative figures from the industry, AutopromotecEDU seeks to support the fair in its goal of providing global operators with networking and business opportunities.
 

By the year 2020, an entire generation of “connected” people, the so called C Generation, will have grown up in an digital and connected world, and digital technology and its tools will be a second nature to this group. This megatrend is already affecting the automotive industry and the aftermarket. The International Aftermarket Meeting 2017 provides an opportunity to hear from experts what does that mean for the aftermarket.